MDA_LIGHTING_LOGO_WHITE_RED
Where to buy
Visit Martec
MDA_LIGHTING_LOGO_WHITE_RED
Where to buy
Visit Martec

Warranty Statement

1 YEAR REPLACEMENT WARRANTY

MDA Lighting warrants its products with a replacement warranty, warranty period begins from the original date of purchase for residential situations, subject to the following statements:

Important notice: MDA only warrants the MDA product against faulty workmanship and subject to the conditions and provisions set out below:   

Where a product is confirmed to have a defect covered by this warranty policy, MDA Lighting will provide a replacement product or, where appropriate, a replacement component at its discretion.

To be eligible for warranty, the following conditions apply:

1. The product must have been purchased from an authorised MDA Lighting retailer or distributor.
2. Proof of purchase must be provided, showing the original purchase date and product details.
3.The product must have been installed, operated and maintained in accordance with the manufacturer’s instructions and applicable electrical safety requirements.
4.The product must have been used for its intended purpose and under normal operating conditions.
5.Warranty claims must be submitted within the one-year warranty period.
6.Faulty product may be requested to be returned.

This warranty covers manufacturing defects and faults in materials or workmanship that arise during normal use within the warranty period.

Covered faults may include:

    • Defective internal electrical components supplied as part of the product.
    • Manufacturing faults affecting the product’s intended operation.
    • Defective product components resulting from a manufacturing or workmanship issue.

Please note: All claims are subject to assessment by MDA Lighting.

This warranty does not cover defects, damage or failure resulting from:

    • Improper installation, incorrect wiring or installation by an unqualified person.
    • Misuse, negligence, accidental damage, abuse or unauthorised modification.
    • Failure to follow the product’s installation, operating or maintenance instructions.
    • Incorrect electrical supply, power surges or external electrical faults.
    • Normal wear and tear, including changes in appearance arising from normal ageing.
    • Corrosion, deterioration or damage caused by unsuitable environmental conditions, including exposure to moisture or weather beyond the product’s specified rating.
    • Damage caused by external factors, including fire, flooding, lightning or other events beyond the manufacturer’s reasonable control.
    • Repairs or alterations carried out by unauthorised persons.

Note: Minor variations in colour, texture, finish or appearance associated with decorative materials and handcrafted finishes are not considered manufacturing defects as they fall within normal product tolerances. even where products share the same model number and colour description. Such variations are inherent to the manufacturing and supply process and are beyond our control. These differences do not constitute a product defect and are therefore not covered under warranty.

Where a warranty claim is approved, MDA Lighting will provide a replacement for the confirmed defective product or component.

    • Replacement products will be the same model where reasonably available.
    • If the original model is discontinued or unavailable, MDA Lighting may provide a suitable equivalent replacement.
    • Any replacement product will be covered for the balance of the original warranty period, where permitted by applicable law.
    • The replacement warranty does not automatically restart a new one-year warranty period.

Note: This warranty is a replacement warranty and does not include the cost of removing the defective product, reinstalling the replacement, electrical labour, access equipment, freight or other associated expenses, except where required by applicable law.

IMPORTANT NOTICE: All claims for warranty must be accompanied with the following documents:

    1. Copy of the Purchase Receipt/store Tax Invoice for the MDA product
    2. Photographs or other supporting information, where applicable.

Customers must not return or dispose of a product before receiving return or assessment instructions, where applicable.

MDA Lighting reserves the right to inspect a product or request additional information before determining whether a claim is covered by this warranty.

To the extent permitted by law, MDA Lighting is not responsible for indirect, incidental or consequential losses arising from product failure.

Nothing in this warranty excludes, restricts or modifies any rights or remedies available to consumers under applicable consumer protection laws.